We aim to give you the best possible service. We understand however that there may be occasions where you have concerns about the service we have provided, please notify us immediately, so that we can do our best to address your concerns.
Contact Amanda Pillinger
In the first instance, it is best to contact Amanda Pillinger who will do her best to resolve any issues.
In the event that you feel Amanda has not properly addressed your concern, please pit your complaint in writing and send it to us at Pillinger & Associates, 26 Birch Abbey, Alcester. B49 5BU
If at any stage you would prefer to meet with Amanda Pillinger to discuss your concern, please contact her and she will arrange a meeting as soon as possible.
What we will do
Any complaint will be dealt with quickly and a genuine effort will be made to respond to your concerns. Making a complaint will not affect how we handle your case.
We will acknowledge your complaint within five days to let you know that we are looking into your concerns.
After sending you an acknowledgment, we aim to investigate your complaint and give you a full response within 21 days, but if your complaint is more complex we may require more time. In these circumstances we will let you know when you will receive a full response.
If our service is found to be below standard, we will discuss ways in which we can make things better or, if appropriate, recompense you in some way.
Solicitors Regulation Authority (SRA)
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Legal Ombudsman contact details
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ